Order Placement and Shipping details

  1. Once the order is placed through our website, the ready available ones will be dispatched in 2-3 working days and it will reach within India in 2-5 working days, and International in 4-6 working days.
  2. Preorders / Customized orders, takes about 5-6 weeks handcrafting time for the jewelry.
  3. 50% of the order’s amount should be paid in advance to start making for both preorders and customized jewelry.
  4. We will send the final video of the order jewelry in the registered WhatsApp mobile number.
  5. The balance of 50% of the amount should be paid before dispatch.

Order Status

  1. The status of your order will be updated every Friday until the final dispatch.

Shipping Details

  1. Shipment anywhere within India is free of charge.
  2. Shipping charge for International orders are Rs. 3500. (maximum 2 jewelry sets, same shipping charge)
  3. Please note that due to recent updates in U.S. shipping regulations, orders shipped to the United States may be subject to customs duties. These charges, if applicable, are determined by U.S. Customs, payable by the Customer. Our prices and shipping fees do not include such charges.”

  4. We strive to dispatch all orders within the stipulated timeframe. However, as our jewellery is meticulously handcrafted by skilled artisans, certain pieces may require additional time for intricate detailing, specialized techniques, or extra artisanal work. Such unforeseen requirements, along with artisan availability, government holidays, natural calamities, or other circumstances beyond our control, may occasionally result in dispatch delays.

Silver Price Policy for Pre-Orders

  1. As silver prices fluctuate daily in accordance with prevailing world market rates, the price of all pre-order products will be calculated based on the silver rate applicable on the date the order is placed. Once the order is confirmed and payment is received, the price will remain fixed for that order.

Returns and Refunds

  1. Once the order is placed, you’ll be unable to change / cancel the order.
  2. Unique designer craftsmanship, No Refund, Exchange or Return Policy .
  3. We make a thorough inspection before we ship each of our handcrafted jewelry. But In case of any damages / repairs we require a clear parcel opening video. On inspection, we will inform the clients to ship the parcel back to us. It is the client’s responsibility to ship to us. On receipt of the parcel we will repair & fix the damages and ship it back to the client.
  4. The probability of receiving a damaged product is unlikely to occur. But in case of any queries or situations, please contact us bhindhu@ithihaasaa.com